Privacy Policy of https:laxmiautocare.com
M/s Laxmi Auto Care Privacy Policy
Effective Date: [13/06/2024]
M/s Laxmi Auto Care (“we,” “us,” or “our”) respects the privacy of our customers and is committed to protecting the information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
We collect information from you in a variety of ways when you interact with M/s Laxmi Auto Care, including:
- Information you provide directly:
- Registration and Account Creation: When you register for an account on our website or mobile app, you may provide information such as your name, email address, phone number, mailing address, vehicle information (make, model, year, license plate number), and payment information.
- Service Requests and Appointments: When you request a service or schedule an appointment, you may provide information about the service you need, your vehicle’s condition, and any other relevant details.
- Contact Us: When you contact us for customer support or send us inquiries, you may provide information such as your name, email address, phone number, and the nature of your inquiry.
- Surveys and Feedback: We may offer you the opportunity to participate in surveys or provide feedback about our services. Any information you provide in these surveys or feedback forms will be collected by us.
- Information collected automatically:
- Website and App Usage: When you visit our website or use our mobile app, we may collect information about your device, browsing activity, and interactions with our platform. This information may include your IP address, browser type, operating system, device information (model, manufacturer), the pages you visit, the time of your visit, and how you interact with features on our website or app. We may use cookies and other tracking technologies to collect this information.
- Log Files: Our servers automatically record information whenever you access our website or app. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.
How We Use Your Information
We use the information we collect for a variety of purposes, including:
- To provide and improve our services: We use your information to provide you with the services you request, such as scheduling appointments, processing payments, and providing customer support. We also use your information to improve our services, personalize your experience, and develop new features.
- To communicate with you: We may use your information to send you important information about our services, such as appointment confirmations, service updates, invoices, and special offers. We may also use your information to respond to your inquiries and requests.
- For marketing and advertising: With your consent, we may use your information for marketing and advertising purposes, such as sending you promotional emails or displaying targeted advertisements.
- For analytics and research: We may use your information for analytics and research purposes to improve our understanding of customer needs and preferences, and to improve the overall performance of our website and services.
- To comply with legal obligations: We may use your information to comply with applicable laws and regulations, such as responding to court orders or subpoenas.
Sharing Your Information
We may share your information with third-party service providers who help us operate our website and services. These service providers may have access to your information only to perform specific tasks on our behalf and are obligated to protect your information in accordance with this Privacy Policy. We may also share your information with third-party partners, such as parts suppliers, to fulfill your service requests. We will only share your information with these partners with your consent or as necessary to provide you with the services you request.
We will not sell or rent your information to third parties. We may disclose your information if required by law or in the good faith belief that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Your Rights
You have certain rights with respect to your information:
- Access: You have the right to access your information and request a copy of the information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete information about you.
- Deletion: You have the right to request that we delete your information.
- Restriction: You have the right to restrict or object to how we process your information.
- Withdrawal of Consent: If you have consented to the processing of your information for marketing purposes, you can withdraw your consent at any time.
To exercise any of these rights, you can contact us at Support@laxmiautocare.com.
Security
M/s Laxmi Auto Care takes the security of your information very seriously. We implement a variety of physical, electronic, and administrative safeguards to protect your information, including:
- Secure storage: We store your information on secure servers that are protected by firewalls and other security measures.
- Data encryption: We encrypt your sensitive information, such as payment card details, in transit and at rest.
- Access controls: We limit access to your information to authorized personnel who have a legitimate business need to access it.
- Regular security assessments: We conduct regular security assessments to identify and address potential vulnerabilities in our systems.
- Employee training: We train our employees on the importance of protecting your information.
However, it is important to remember that no website or internet transmission is completely secure. We cannot guarantee the security of your information, but we will take all reasonable steps to protect it.
Here are some additional things you can do to help protect your information:
- Use a strong password: Create a strong and unique password for your account and avoid using the same password for multiple websites.
- Be cautious about phishing scams: Do not click on links or open attachments in emails from unknown senders.
- Keep your software up to date: Make sure your computer’s operating system and web browser are up to date with the latest security patches.
Data Breach Notification
In the event of a data breach that compromises your information, we will notify you as soon as possible and take steps to mitigate the risk of harm. We will also notify the appropriate authorities as required by law.
Retention of Your Information
We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may be required to retain certain information for tax or legal purposes.
Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect information from children under 18. If you are a parent or guardian and you believe that your child has provided us with information, please contact us and we will take steps to delete the information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or comply with new legal requirements. We will post any changes on our website and will notify you by email if the changes are material. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.
Your Consent
By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at Support@laxmiautocare.com.