Cancellation, Return, Refund and Exchange Policy

Cancellation, Return, Refund and Exchange Policy of M/s Laxmi Auto Care

Quick and Hassle-Free Returns & Exchanges at Laxmi Auto Care

# CANCELLATION POLICY

You can cancel your order within 24 hours of placing it or before the item is dispatched, whichever comes earlier.

This policy allows you sufficient time to change your mind about an order before it’s processed and shipped.

Here’s a breakdown of the policy:

  • 24-Hour Window: You have 24 hours from the time you place your order to cancel it.
  • Before Dispatch: If your order hasn’t been packaged and shipped yet, you can cancel it regardless of the 24-hour window.

To Cancel Your Order:

  • It’s recommended to contact Laxmi Auto Care directly to initiate a cancellation through email support@laxmiautocare.com with subject line “Request of Cancellation order id No”

Please Note:

  • This cancellation policy applies to online orders placed through Laxmi Auto Care’s website (if they have one).
  • Cancellation policies for in-store purchases may differ.

We recommend contacting Laxmi Auto Care for the most up-to-date and specific information regarding their cancellation policy.

#RETURNS POLICY

1. Eligibility for Returns: Returns are accepted under the following conditions:

– Damaged in transit

– Wrong product delivered

– Product compatibility issues (customer to verify before purchase)

2. Timeframe for Returns:

– Damage/Wrong Product: Report within 2 days of delivery.

– Other Returns: Initiate within 7 days of delivery.

3. Refund Processing for Mistaken Orders only:

– REFUND AMOUNT WILL BE CALCULATED AFTER DEDUCTING SHIPPING AND PACKING COST.

-Refunds will be initiated to the original payment method within 7 days of receiving returned products in unused and original condition.

4. Condition for Returned Items: Products must be returned in their original condition and packaging.

5. Non-Returnable Items: Specific items such as headlamps, alloys wheels, electrical parts, spark plugs, fiber parts, or pre-ordered items are non-returnable.

6. Refund Method: Refunds will be processed to the original method of payment after

7. Collection of Incorrect/Damaged Item: Please note that a refund will be issued only once we have collected the incorrect or damaged item from your location.

# EXCHANGE POLICY

1. Eligibility for Exchanges: Exchanges are subject to product availability.

2. Timeframe for Exchanges: Initiate exchange within 7 days of delivery.

3. Conditions for Exchange: Items must be in their original condition and packaging.

4. Collection of Incorrect/Damaged Item for Exchange: Please note that a replacement will be issued only once we have collected the incorrect or damaged item from your location.

# GENERAL GUIDELINES

1. Packaging and Shipping for Returns/Exchanges: Customers are responsible for ensuring that items are properly packaged and shipped back to us.

2. Quality Assurance: All returned items undergo quality checks. We reserve the right to refuse a return/exchange if items do not meet our standards.

3. Customer Support: For any queries or assistance with your return/exchange, please contact our customer support.

4. Feedback: Your feedback is important to us. Please feel free to provide feedback on your return/exchange experience.

Additional Guidelines:

  • Returns and replacements are accepted under the following conditions:
    • Damaged product in transit
    • Incorrect product delivered
  • Products will not be accepted for return or exchange due to:
    • Change of mind after dispatch or receipt
    • Improper use or damage caused by the customer
  • Timeframe for return/exchange requests:
    • Standard returns and exchanges: Initiate your request within 7 days of delivery.
    • Damaged product in transit: Report the damage within 2 days of receiving the delivery.
  • Condition of returned items: All products must be returned in their original packaging and unused condition.

Additional Notes:

  • Shipping costs may apply to certain products. The final price you see may differ from the MRP due to these potential shipping charges.
  • For any questions or assistance regarding returns or exchanges, please contact our customer support team at Support@laxmiautocare.com.

Note: Policy subject to change. Check product compatibility before ordering to reduce returns.